Shop Policy

1. Ordering and Payments:

• Orders can be placed through our website or in-person at our store.
• We accept payments via credit/debit cards, cash, and online payment systems like PayPal.
• Full payment is required at the time of purchase unless otherwise specified for custom orders.

2. Shipping and Delivery:

• We strive to ship orders within 1-3 business days of receiving payment.
• Shipping costs and estimated delivery times are calculated at checkout.
• We offer local delivery within a specified radius and can arrange for courier services upon request.

3. Returns and Refunds:

• We accept returns within 15 days of purchase for items in their original condition.
• Customers are responsible for return shipping costs unless the return is due to our error.
• Refunds will be processed within 7 days of receiving returned merchandise.

4. Product Quality and Guarantees:

• We guarantee the quality of our products and will replace or refund items that are defective or damaged upon arrival.
• Please contact us immediately if you encounter any issues with your order.

5. Customer Service:

• Our customer service team is available during business hours to assist with any inquiries or concerns.
• Feel free to reach out via email at info@gorijewels.com or by phone at +34 670 320 633 (WhatsApp available)

6. Privacy and Security:

• We respect your privacy and will not share your personal information with third parties.
• Our website and payment systems are secured with industry-standard encryption to protect your data.

7. Custom Orders:

• Custom orders are welcome! Please contact us to discuss your specific requirements and timeline.
• A deposit may be required for custom orders, with the balance due upon completion.

8. Changes to Policy:

• We reserve the right to update our shop policy as needed. Any changes will be communicated through our website or via email.